INTERNAL RULES
HOTEL POLICIES
GENERAL
RULES
1◆ These regulations establish the general rules of conduct for each of the guests who voluntarily enter this establishment without exception, in order to provide them with a comfortable stay, regardless of their race, religion, country of origin, language or beliefs.
2◆ All guests accept these regulations in accordance with the established, any fault or infraction to it entitles this establishment to take the necessary measures to prevail the general interest of maintaining the tranquility of other guests and the proper functioning of the hotel. This document entitles us to expel the guest if the established rules are not respected.
ABOUT THE
GUEST
1◆ A guest of Hotel Kai Killari is only and exclusively considered to be the person or persons who have completed the check-in process.
2◆ In order to locate the guest at any time, once the guest has cancelled the amount for the room rate, no refunds will be made under any concept or circumstances.
3◆ The guest must leave the keys and control of the room each time he/she leaves the establishment.
4◆ The hotel is not obliged to give discounts or promotions, therefore, any discount offered to the guest will be at the discretion of Kai Killari's reservations department.
5◆ The hotel is not responsible for any inconvenience that external service providers may cause to the guest (cab, bicycle rental, travel agencies, operators etc.)
ENTRANCE & FEES
1◆ Check in time is according to the guest's arrival time.
2◆ All invoices must be requested at the time of check in.
3◆ At the time of booking, full payment for the room must be made, the guest must respect the capacity of the units established by Kai Killari's reservation department.
4◆ If the guest exceeds the maximum number of capacity of a unit, he/she must purchase on site an additional room for the guests and must pay the amount for extra persons.
5◆ The check out or check out time of the guest is according to the room rate service obtained, if the guest exceeds the time limit of the stay will be charged an additional 10 soles per hour exceeded.
6◆ The hotel Kai Killari reserves the right to evict from the room any guest who is causing problems within the facilities.
7◆ At the time of check out the guest must deliver the room key, otherwise you will be charged the value of S./50 soles for loss or misplacement.
8◆ Pets or animals are not allowed in the establishment.
9◆ Kai Killari is a smoke-free hotel in 90% of the property, in case there is a smoking area should be consulted with the staff in charge, or check properly marked areas. If you smoke in another unauthorized area a penalty of S./100 (peruvian currency) will be applied.
10◆ The guest will be responsible for any damage caused to things or persons during their stay in the establishment.
COMMON AREAS &
ROOM SERVICES
1◆ Guests, according to the rules, must be especially careful with the volume of those electronic/electrical devices that generate noise or loud sounds, taking care not to exceed the decibels allowed by the hotel.
2◆ In case of theft, robbery or intentional damage, they will be reported immediately to the local police.
3◆ All items inside the room must be in perfect condition at the time of check out, if the housekeeper reports sheets, towels, bedspreads or any other item or furniture in the room stained with blood, hair dye, ink, shoe polish, wine or similar... An extra charge will be made to the room for laundry or even the replacement of the item depending on the damage caused to it.
4◆ The guest agrees to cover the cost involved in the repair or replacement of any object, furniture or material property of the hotel that has been damaged in whole or in part, either by carelessness or intentionally.
In the event that any of these items are missing, a charge will be made:
Electronic key .............................. S/ 50
Control ......................................... S/ 25
Towels .......................................... S/ 25
Bed sheet ..................................... S/ 60
Fitted sheet ................................. S/ 60
Covers ......................................... S/ 10
King Size coverlet ...................... S/ 200
Bed base ...................................... S/ 30
Cup or glass ................................ S/20
Smart TV 55" .............................. S/ 1,700
Sound System .............................. S/ 500
Mirror .......................................... S/ 400
Shower door ................................ S/ 600
5◆ The housekeeping department has the obligation to report any item or garment they find when the guest has checked out of the room. As a Hotel, we are obliged to keep any item or garment that the guests have left by forgetfulness.
Valuables and items forgotten by Guests and visitors shall be safeguarded in the following manner:
Any employee who finds any garment or item belonging to a guest or visitor, at any point or area of the hotel, must immediately deliver it to the Reception, so that they can determine who it belongs to.
The Hotel shall keep the forgotten items and garments of the guests for a maximum period of one month, after which the Hotel Management shall determine their destination, and the guest shall have no right to any claim whatsoever.
If the guest who has forgotten the object, does not make the claim in the stipulated time, the General Management will have three mechanisms to decide what to do with the item or garment, such as:
1◆
If the item or garment is very deteriorated, it will be eliminated.
2◆
The person who found it can keep it.
3◆
A raffle can be held among all hotel staff.
